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Executive Administrator · HR Generalist · Operations Partner

Janice Sheilah
Casaclang

15+ years of founder support, executive operations, and people management across SaaS, real estate, and professional services — turning complexity into clarity so leadership can focus on what matters.

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Hear it from me

A quick introduction — who I am, how I work, and why I love what I do.

Why clients hire me

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Executive Support

I protect your focus and your time. From inbox zero to a perfectly managed calendar, I handle the operational noise so you can stay in your zone of genius and lead at your best.

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Operations

I build systems that scale. SOPs, workflows, CRM hygiene, project tracking, and financial operations — payroll, invoicing, expenses, and budget reporting — I bring structure to the chaos so your team moves faster with fewer dropped balls.

🧑‍💼
HR & People Ops

I create smooth employee experiences from day one to last day. Full-cycle recruiting, onboarding programs, offboarding, training coordination — I've hired 40+ people and built the processes to do it right.

JSC

Precision, poise & dedication

I help founders and executives reclaim time, streamline operations, and build scalable systems that keep their organizations moving. With 15+ years supporting CEOs and leadership teams across SaaS, real estate, marketing, and professional services, I bring calm structure to fast-moving environments — remotely, reliably, and with deep discretion.

Beyond executive support, I operate as a full HR Generalist — managing full-cycle recruitment, onboarding, offboarding, training, and culture & engagement with tools like Workable and CharlieHR. I've hired 40+ team members across customer support, sales, and operations roles, and managed 4 executive calendars across 6 time zones while maintaining 98% meeting attendance. AI is integrated across everything I do. BA in Communication, University of the Philippines Diliman.

15+
Years Experience
5+
Organizations Served
100%
Remote & Available

I work best with

  • Startup founders
  • SaaS CEOs
  • Agencies
  • Real estate executives
  • Professional service firms

Typical engagements

  • Part-time engagements
  • Full-time engagements
  • Flexible hours
  • Project-based support
  • Open to discuss your needs

Organizations served

Atarim
Reef Point Realty
Creative Gurus LLC

Services tailored to
your success

📅
Executive Calendar & Inbox Management

Protecting your focus time with multi-timezone scheduling, gatekeeper support, inbox triaging, correspondence drafting, and timely follow-through on all critical matters.

Google Calendar Outlook Multi-TZ
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Stakeholder & Communications Coordination

Coordinating communication between leadership, internal teams, clients, and partners — ensuring alignment and execution of strategic initiatives from end to end.

Slack Zoom Teams
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Project & Task Tracking

Tracking action items, deliverables, and cross-functional commitments — proactively following up to maintain accountability and prevent bottlenecks across teams.

Asana Notion ClickUp Teamwork
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CRM Management & Biz Dev Support

Maintaining CRM systems to support lead tracking, pipeline visibility, and relationship management — keeping your business development engine running smoothly.

HubSpot Pipedrive Follow Up Boss
✈️
Travel & Event Logistics

End-to-end travel planning for international and domestic trips — flights, hotels, ground transport, conference registrations, and team-building event coordination.

Itineraries Events Logistics
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SOP Development & Operations

Developing and documenting standard operating procedures, workflows, and internal processes to improve operational efficiency, consistency, and organizational clarity.

SOPs Zapier Process Design
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Financial Operations Support

Hands-on support across payroll coordination, invoice reporting, expense tracking, reimbursement processing, and budget reporting — including building the forms and SOPs that keep financial workflows consistent and audit-ready.

Payroll Invoicing Expense Tracking Budgeting Reporting
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HR Generalist & People Operations

Full-cycle recruitment and hiring, onboarding and offboarding, training coordination, and culture & engagement initiatives — all streamlined with modern ATS and HR platforms.

Workable CharlieHR Full-Cycle Recruiting Onboarding
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AI-Powered Executive Support

Leveraging AI tools to work faster and smarter — drafting communications, generating summaries, researching topics, building prompts, and automating repetitive tasks so more gets done in less time.

ChatGPT Claude Gemini Canva AI AI Tools

My workflows

This is how I actually work. Every process below is something I execute for my clients — structured, proactive, and built around protecting your time and keeping everything moving.

📅
Calendar Management
  1. Audit & align — Review your existing calendar, understand priorities, recurring commitments, and protected focus blocks.
  2. Set rules — Define meeting types, preferred times, buffer zones, and time-zone handling together.
  3. Triage requests — Evaluate every meeting request against your priorities; accept, reschedule, or decline on your behalf.
  4. Daily prep — Send a morning briefing with the day's agenda, key attendees, and relevant context or documents.
  5. Review & refine — Weekly calendar health check to proactively prevent overload and rebalance as priorities shift.
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Inbox Zero Management
  1. Onboard & label — Set up folder structure, priority filters, and auto-labels tailored to your workflow.
  2. Daily triage — Sort every email: action required, FYI, delegate, or archive — nothing slips through.
  3. Draft responses — Prepare replies for your review or send directly within agreed parameters.
  4. Flag & escalate — Surface only the items that genuinely need your eyes, with context already attached.
  5. End-of-day summary — Brief digest of what was handled, what's pending, and any follow-ups due tomorrow.
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Travel Planning
  1. Gather requirements — Confirm destination, dates, preferences (airline, hotel tier, seat type), budget, and any visa needs.
  2. Research & book — Source best-fit flights and accommodation, present options for approval, then confirm bookings.
  3. Build itinerary — Compile a full day-by-day document: flights, transfers, hotel check-in details, meeting addresses, and contact numbers.
  4. Prep materials — Attach confirmations, maps, local transport info, and emergency contacts in one shareable doc.
  5. On-trip support — Available for real-time rebooking, schedule changes, or logistics issues while you travel.
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CRM Pipeline Maintenance
  1. Audit current state — Review existing CRM data for accuracy, duplicates, and stale records.
  2. Define stages — Align pipeline stages and field requirements with your sales or relationship process.
  3. Daily updates — Log new contacts, update deal stages, and record meeting notes and follow-up actions after every interaction.
  4. Follow-up tracking — Monitor overdue tasks and prompt you (or act on your behalf) to keep leads and relationships warm.
  5. Weekly report — Deliver a pipeline summary with activity highlights, upcoming follow-ups, and any gaps to address.
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AI-Assisted Task Execution
  1. Identify candidates — Spot repetitive or research-heavy tasks that AI can accelerate (drafting, summarizing, researching, formatting).
  2. Prompt & generate — Use ChatGPT, Claude, Gemini, or Canva AI to produce a strong first draft or output.
  3. Review & refine — Apply judgment, edit for tone and accuracy, and ensure outputs match your voice and standards.
  4. Deliver — Return polished, ready-to-use content — communications, summaries, reports, visuals — faster than traditional methods.
  5. Document & reuse — Save effective prompts as reusable templates to build a personal AI workflow library over time.
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SOP Creation
  1. Discovery call — Walk through the process together to understand the goal, steps, owners, and pain points.
  2. Shadow & document — Observe or request screen recordings to capture every step as it actually happens.
  3. Draft the SOP — Write a clear, step-by-step document with roles, tools, decision points, and expected outcomes.
  4. Review & test — Walk through the SOP with the team to catch gaps; revise until it runs cleanly.
  5. Store & maintain — Publish in Notion, ClickUp, or your chosen tool; schedule periodic reviews to keep it current.
💰
Financial Operations
  1. Invoice management — Track, prepare, and submit invoices; follow up on outstanding payments and maintain an organized billing log.
  2. Expense tracking — Log and categorize expenses, process reimbursement requests, and ensure receipts and documentation are filed accurately.
  3. Payroll coordination — Gather inputs, liaise with payroll providers, and ensure team members are paid accurately and on time.
  4. Budget reporting — Compile spend summaries and budget-vs-actual reports to give leadership clear financial visibility.
  5. SOPs & forms — Build reimbursement request forms, expense policies, and approval workflows so the finance process runs without bottlenecks.
🧑‍💼
Full-Cycle Recruitment & Hiring
  1. Role briefing — Align with the hiring manager on role requirements, ideal profile, compensation range, and timeline.
  2. Job posting — Write and publish job descriptions on relevant channels; set up the role in Workable for structured pipeline tracking.
  3. Screen & shortlist — Review applications, conduct initial screenings, and present a curated shortlist with notes.
  4. Interview coordination — Schedule and manage all interview rounds, brief interviewers, and keep candidates informed throughout.
  5. Offer & close — Prepare offer documentation, manage communications through to acceptance, and hand off to onboarding.
🚀
Onboarding & Offboarding
  1. Pre-boarding prep — Set up accounts, tools, and access; send welcome materials and first-week schedule before day one.
  2. Day-one experience — Coordinate introductions, walkthrough of systems, and culture orientation to make new hires feel set up to succeed.
  3. 30/60/90-day check-ins — Track progress, gather feedback, and flag any support needs to the manager early.
  4. Training coordination — Schedule role-specific training sessions and track completion using CharlieHR.
  5. Offboarding — Manage departures with care: exit interviews, system access removal, documentation, and knowledge transfer handoffs.

Over a decade of
excellence

Aug 2019 — May 2026
Executive Administrator & HR Generalist
Atarim · SaaS / Digital Agency · Remote
Strategic partner to executive leadership — owned calendar management, inbox communications, and gatekeeper responsibilities. Managed 4 executive calendars across 6 time zones while maintaining 98% meeting attendance and reducing scheduling conflicts. Maintained HubSpot and Pipedrive CRMs, developed SOPs, and coordinated international travel across Europe, Asia, and the U.S. Simultaneously led the full HR function: hired 40+ team members across customer support, sales, and operations roles; managed full-cycle recruitment, onboarding, offboarding, training, and culture & engagement — leveraging Workable (ATS) and CharlieHR, with AI integrated throughout.
2021 — 2024
Operational Impact & Decision Support
Learns Marketing · Remote
Coordinated operational workflows, prepared executive reports and summaries, maintained organized tracking systems, and supported day-to-day process improvement initiatives to enhance business decision-making and operational accuracy.
2021 — 2024
Executive Operations Assistant
John Reeves · Real Estate · Remote
Managed executive calendar and communications for a U.S.-based real estate executive. Coordinated domestic travel, scheduled client and partner meetings, and ensured timely follow-through on all executive commitments and priorities.
2012 — 2023
Real Estate Virtual Assistant
Reef Point Realty · Remote
Supported operational and administrative functions for a U.S.-based real estate team. Managed CRM updates, transaction coordination, documentation tracking, and marketing coordination while maintaining organized communication workflows.
2010 — 2016
Executive & Personal Assistant
Daniel Knoodle · Remote
Managed scheduling, communications, and operational support. Assisted with hiring coordination and onboarding processes, maintained administrative workflows and documentation, and supported daily business operations and task completion.
Tools & Expertise
Microsoft Office Google Workspace HubSpot Pipedrive Follow Up Boss Workable CharlieHR Notion ClickUp Asana Trello Slack Zoom MS Teams Canva Zapier LinkedIn Sales Navigator Payroll Coordination Invoice Reporting Expense Tracking ChatGPT Claude AI Canva AI Gemini Microsoft Office Google Workspace HubSpot Pipedrive Follow Up Boss Workable CharlieHR Notion ClickUp Asana Trello Slack Zoom MS Teams Canva Zapier LinkedIn Sales Navigator Payroll Coordination Invoice Reporting Expense Tracking ChatGPT Claude AI Canva AI Gemini

Let's start a
conversation

I'd love to connect and learn more about your team and what you're building. Feel free to reach out directly or use the form below.

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Location Philippines (GMT+8) · Remote Worldwide
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Email janicesheilah@gmail.com
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Phone / WhatsApp +63 977 340 9455
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Availability Mon–Fri · U.S. & international time zones
All conversations are treated with complete discretion.
✦ Thank you! I'll be in touch within 24 hours.
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